Question 1

How can I check whether a medicine is available?

Accepted Answer

Complete the Check Medicine Availability form with the product name and any details you have. Our team will review the request and respond by your preferred method to confirm availability or advise on sourcing options.

Question 2

Can Medcorp source difficult-to-find medicines?

Accepted Answer

We assist customers in locating medicines and healthcare products that may be difficult to obtain because of shortages or specialised requirements. Sourcing depends on supplier availability and applicable regulations, so we confirm each case individually.

Question 3

Can I submit my request through WhatsApp?

Accepted Answer

Yes. After completing the availability or quotation form you can choose to continue on WhatsApp. We prepare a short summary message that you review and send yourself, using our WhatsApp number.

Question 4

Does Medcorp supply companies and institutions?

Accepted Answer

Yes. We supply companies, mines, industrial organisations, hospitals, clinics, pharmacies, government institutions, NGOs, schools, universities and research organisations, including recurring and contract supply arrangements.

Question 5

Can prescriptions be transferred or refilled?

Accepted Answer

We support repeat prescriptions and prescription transfers where this is permitted. Please bring or send the prescription details and our pharmacy team will advise on the next steps.

Question 6

Where is Medcorp Pharmacy located?

Accepted Answer

Medcorp Pharmacy Limited is at Plot 123D, Corner of Blantyre Road and Langashe Road, Light Industrial Area, Kitwe, Zambia. We operate only from this Kitwe location.

Question 7

Does Medcorp offer delivery?

Accepted Answer

Delivery and collection arrangements are confirmed with each customer once a request has been reviewed. Corporate delivery coordination is available for agreed institutional supply arrangements.

Question 8

How do I request a corporate quotation?

Accepted Answer

Use the Request a Corporate Quotation form. Provide your organisation details, the products or services required and estimated quantities, then submit by email or continue on WhatsApp.

Question 9

What information should I provide when requesting medicine?

Accepted Answer

Please include the product name, strength or dosage if known, the form or presentation, the quantity required and whether a prescription is involved. The more detail you provide, the faster we can respond.

Question 10

Can I upload a prescription securely?

Accepted Answer

Yes. The availability form allows an optional prescription upload. Uploaded files are stored privately and are accessible only to authorised Medcorp administrators. Prescription documents are never included in WhatsApp messages.

Frequently asked questions

Answers to common enquiries

Speak to our pharmacy team